Change Management Strategy Case Study
Client: Large, National Footwear Retailer

The Challenge
A wildly successful small business was ready to take their business to a new level. However, the business did not have the infrastructure, talent or processes that would support their desired growth. So they hired a new president and leadership team to help take them to this next level. But they hit a wall when they realized that in order to grow, huge changes would need to be made.

The Solution
As part of a broader redesign of all critical business processes, Sequent created a Change Strategy that addressed this significant business transformation. This strategy drove all the training, communication, and change management that supported the initiative. Surveys were also conducted as part of the plan to gauge employee adoption and their engagement to the business transformation.

The Results
Just one year after the business transformation occurred, sales increased from 500 million to 1.5 billion. A Return On Investment (ROI) ratio of 1.5% or 1.5 million dollars was attributed to the Change Strategy that Sequent developed. All surveys showed that employees felt good about the transformation and were executing the new processes using the new systems. Employee morale was also high. In addition, recruitment and retention efforts also improved while voluntary turnover decreased.