Professional Employer Services Case Study
Client: HR Consulting Company

“If we have a problem, it becomes Sequent’s immediate concern, and they take care of it. It makes use feel like we are their only client.”

The Challenge:
This HR consulting firm for Fortune 100 companies needed to outsource their own HR
Outsourcing Human Resource consulting services is a very familiar concept to this HR consulting firm. They not only provide HR/management consulting services to some of the prominent Fortune 100 companies based here in Ohio, but across the country to such companies as AT&T, Honda, JVC, Cynergy, and Procter & Gamble. The company had been experimenting with outsourcing their own internal Human Resource needs for quite some time. In fact, they had tried several different companies, but still had not found one which could provide the high level of customer service and professionalism that they were in search of, and that met the expectations they were striving to provide to their own clients.

The Solution:
They turned to Sequent for help because of common core values
This HR consulting firm was familiar with Sequent because they had been providing Sequent with labor union negotiation expertise. The firm knew that Sequent shared basic core values that were central to providing quality customer service with professionalism, but it was during the process of learning about Sequent’s approach to providing Professional Employer Services that lead them to hire Sequent, and allowed them to begin benefitting from their unique bundle of Professional Employer Services.

The Results:
“We’re finally receiving the level of customer service we expect.”
The people who work for this company are tough customers in that they are HR professionals themselves. The relationship the firm has established with Sequent has allowed them to finally obtain what they were looking for. With Sequent’s help, the company’s payroll error rate and the benefits administration issues dropped to zero. This was nothing like what they had experienced in the past. However, to the employees and the management of the company, the biggest result has been in the transformation of the communication.

“With the other firms we had hired, we rarely got an answer. Now we get an immediate response. Our employees think Sequent is wonderful. It’s refreshing to deal with professionals who believe in providing good, old-fashioned customer service.”